Privacy policy

This Privacy Policy describes how Rock-It Surf ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

How We Collect and Use Your Information

We collect personal information to provide and improve our Services, communicate with you, fulfill orders, and comply with legal obligations.

Personal Information We Collect

Information You Provide

  • Name, address, phone number, and email
  • Order details (billing, shipping, payment confirmation)
  • Account details (username, password)
  • Shopping activity (viewed or saved items)
  • Customer support messages

Automatically Collected Information

We collect usage data such as device information, browser type, IP address, and how you interact with our website using cookies and similar technologies.

Information from Third Parties

We may receive information from partners such as Shopify and payment processors to complete transactions and improve services.

How We Use Your Information

  • Process orders and payments
  • Provide customer support
  • Send updates and notifications
  • Improve website performance
  • Prevent fraud and enhance security
  • Send marketing communications (you can opt out anytime)

Cookies

We use cookies to improve your experience, remember preferences, and analyze website traffic. You can manage cookies through your browser settings.

Shipping

We ship Australia wide via a number of service providers depending on how quickly you would like to receive your board.

Due to the nature of the freight being oversize there are a lot of companies that will not do express shipping. Please make sure that you check your shipping preference before ordering. Feel free to contact us and we can help you out.

We usually ship all orders of in-stock product within one business day. Most orders will ship from our main warehouse in Victoria, Australia. We do use other warehouses periodically throughout the country and will ship from the closest warehouse to your address if the correct product is in stock at that warehouse.

Please check our rates sheet for all available shipping options.

We will always seek multiple quotes and manners of getting product to you. In some cases, we may not be able to ship the board to you, and will notify you and refund the order.

Customers are always welcome to pick up orders from our Ocean Grove warehouse and remove the shipping costs from the order.

How We Share Information

We may share your information with:

  • Service providers (payments, shipping, analytics)
  • Business and marketing partners
  • Legal authorities if required
  • Affiliates within our company

User-Generated Content

Any reviews or content you post publicly may be visible to others. We are not responsible for how others use that information.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from them.

Security and Data Retention

We take reasonable steps to protect your information, but no system is completely secure. We retain data as long as necessary to provide our Services and meet legal requirements.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections or deletion
  • Request data transfer
  • Withdraw consent
  • Opt out of marketing emails

Complaints

If you have concerns about how we handle your data, please contact us. You may also contact your local data protection authority.

International Users

Your information may be processed in countries outside your own, including the United States.

Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

Phone: +61 494 628 161
Email: paul@rock-itsurf.com.au
Address: PO Box 381, Ocean Grove, Victoria, Australia, 3226